Our Commitment to Honest Reviews
At American Expedition Vehicles, we believe that customer feedback is essential to the continued improvement of our products and services. Both positive and negative reviews help fellow off-road and outdoor enthusiast make informed decisions and help us enhance the quality and performance of our products.
We’re committed to publishing all reviews that meet our guidelines — not only those that say something nice. Transparency builds trust, and we’re proud to provide a space for authentic, firsthand customer experiences.
Our Partnership with Judge.me
AEV partners with Judge.me, a trusted third‑party reviews platform, to collect, verify, and display customer feedback. Judge.me ensures your review data is processed securely and confirms that reviews come from real customers. This partnership helps us maintain a reliable and fair review process.
Review Approval Process
To protect our customers and community, all reviews, regardless if there is a photo or video, go through a short manual approval process before they appear on our website.
This is designed to prevent the posting of:
- Profanity, hate speech, or personal attacks
- Obscene, explicit, or violent content
- Content that violates privacy, copyright, or intellectual property
- Advertising, spam, or unrelated content
We carefully moderate submitted images and videos for appropriateness while ensuring the customer’s written feedback remains untouched. Our team never changes or removes honest opinions that meet our content guidelines.
What You Can Expect When You Submit a Review
- Submission: You’ll submit your review, with or without media, through the Judge.me review form on our product pages.
- Verification: Judge.me may verify purchase information to confirm authenticity.
- Moderation: Our team checks your review and any photos or videos to make sure they meet our community standards.
- Publication: Valid reviews are published as submitted, typically within 7 business days.
- Rejection or Revision: If your review contains content that violates our guidelines, we’ll let you know the reason and invite you to revise and resubmit.
Content Guidelines
We welcome all types of product feedback that are:
- Honest: Reflect your genuine experience.
- Helpful: Offer useful insight for other customers.
- Respectful: Free from hate speech, personal attacks, or offensive language.
- Relevant: Focused on the product or purchase experience.
We may reject reviews that include personal data (like emails, addresses, or phone numbers), solicitations, or unrelated content. Reviews also must in accordance to the standards set by Judge.me, which are defined here.
Privacy and Data Protection
All reviews are processed securely through Judge.me in compliance with applicable data protection laws (including GDPR where applicable).
We use your review and uploaded media for the purpose of displaying your feedback on our website. We do not edit review content for sentiment or suppress unfavorable opinions.
Our Promise
AEV’s goal is to create a trusted, transparent review environment that represents the full range of customer experiences. Every approved review—positive, negative, or somewhere in between—contributes to that authenticity.
